Design for everyone, for everyday.

Exchange & Return Policy


We are happy to offer exchanges within 7 days from receipt of delivery/collection for all items purchased from Naiise Malaysia if the following conditions are met:

  1. You will need to contact our Customer Service team at with your name and order number within 7 days from receipt of delivery, and
  2. Product is in sellable condition with its original packaging, and
  3. Product(s) does/do not fall under non-exchangeable category (refer to list below), and
  4. You are exchanging for something of same or higher value*.

To exchange an item, please send it back to our Malaysia warehouse at 82 & 84, Jalan Rotan, Kampung Attap
50460 Kuala Lumpur

Terms & Conditions

  • Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash or store credit.
  • Valid for one-time exchange only.
  • If a second exchange needs to be done, customers have to pay standard courier fee (for delivery).
  • Customers have to bear the cost of shipping products back to our headquarters

Non-exchangeable items include:

  • Food
  • Plants (including terrariums)
  • Socks
  • Earrings
  • Inner wear
  • Altered items
  • Baby products
  • Beauty & Grooming products
  • Pet clothes and accessories



We are happy to offer returns within 7 days for any defective items that you have purchased from Naiise Malaysia, if the following conditions are met:

Do send us an email to with the information, in order for us to facilitate your return request as our team must first receive and access this:

  1. Photo of the defect(s) within 7 days from receipt of delivery, and
  2. Item purchased has a manufacturing defect or damage caused by delivery.

Terms & Conditions

  • The value of returned product(s) will be credited to you via the same credit card used to make the payment via Paypal, or store credits, whichever you prefer.


      Get weekly design inspirations

      Sign up & get $10 off